Shipping policy

Last updated: 2 October 2026

At Alora, we aim to make ordering as simple and transparent as possible. This Shipping Policy explains how orders are processed, shipped and delivered to destinations where we offer shipping.

1. Order Processing

Orders are normally processed within 1–4 business days after payment has been successfully received.

Processing time is separate from transit time. During periods of high demand, holidays or circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

2. Shipping Destinations and Delivery Estimates

Estimated delivery times vary depending on the destination, product, fulfilment location and shipping method. The applicable estimated delivery timeframe will be communicated on the relevant product page or at checkout where available. Some international destinations may have significantly longer delivery times than others.

Delivery estimates are not guaranteed delivery dates unless a specific delivery date or period has been expressly agreed.

3. Shipping Costs and Free Shipping

Shipping charges, where applicable, are displayed at checkout before you complete your purchase.

Where free shipping is advertised for a product, destination or qualifying order, the applicable terms and minimum order value will be displayed on the website or at checkout.

Free shipping applies only to eligible orders and delivery options. Additional charges may apply where you select an alternative delivery service, if offered.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after an order has been shipped.

You can use the tracking information provided in your shipping confirmation email to monitor your order.

5. Delays

Delivery estimates are provided in good faith. Deliveries may be affected by circumstances such as carrier delays, severe weather, customs procedures, public holidays, service disruptions and other unforeseen events.

If your order is significantly delayed or has not arrived within the applicable delivery timeframe, please contact us at support@alorastore.shop so that we can investigate the matter and assist you.

Nothing in this policy excludes or limits any rights or remedies you may have under applicable consumer protection laws.

6. Incorrect or Incomplete Delivery Information

Please ensure that your delivery information is accurate and complete when placing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible at support@alorastore.shop.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Lost, Damaged or Missing Orders

If your order appears to have been lost, arrives damaged or has not arrived within the applicable delivery timeframe, please contact us at support@alorastore.shop.

We will investigate the issue with the relevant delivery provider and, where appropriate, arrange a suitable resolution in accordance with applicable law and your statutory rights.

Contacting the delivery provider directly does not remove any responsibilities we may have as the seller.

8. Customs, Import Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination and the arrangements for your order.

Where such charges are payable by you, we will make the applicable information available where required before you complete your purchase. Unless we expressly state otherwise, charges imposed by the destination country and payable by the recipient are your responsibility.

Customs procedures may also affect delivery times.

9. Delivery Rights

We aim to deliver orders within the estimated timeframe communicated to you.

Your delivery rights depend on the laws applicable to your purchase and delivery destination. For example, under UK consumer law, goods generally must be delivered without undue delay and within 30 days unless a different delivery period has been agreed. Other countries may provide additional or different protections.

Nothing in this Shipping Policy limits or excludes any mandatory statutory rights or remedies that apply to your order.