Shipping Policy

Last updated: 22 September 2026

At Alora, we aim to make ordering as simple and transparent as possible. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are normally processed within 1-4 business days after payment has been successfully received.

Processing time is separate from transit time. During periods of high demand, holidays or circumstances outside our control, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

2. Delivery to the United Kingdom

We currently offer delivery to customers in the United Kingdom.

Where free shipping is advertised on a product or at checkout, there will be no additional standard shipping charge for that delivery option.

Estimated delivery times vary depending on the product, fulfilment location and shipping method. The estimated delivery timeframe displayed on the relevant product page or at checkout should be considered the most relevant estimate for that order.

Unless otherwise stated, estimated delivery times are approximately 6–15 business days after processing.

Please note that delivery estimates are not guaranteed delivery dates.

3. International Shipping

Where international shipping is available for a particular product, the destinations, shipping costs and estimated delivery times will be displayed at checkout or on the relevant product page.

International delivery times may vary considerably depending on the destination, shipping method, customs procedures and other circumstances outside our control.

Customers are responsible for providing an accurate delivery address and any information reasonably required to complete delivery.

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after an order has been shipped.

You can use the tracking information provided in your shipping confirmation email to monitor your order.

5. Delays

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, service disruptions and other unforeseen events.

If your order is significantly delayed, please contact us at support@alorastore.shop so that we can investigate the matter.

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.

6. Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that their delivery information is accurate and complete when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at support@alorastore.shop.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Lost, Damaged or Missing Orders

If your order appears to have been lost, damaged or has not arrived within the applicable delivery timeframe, please contact us at support@alorastore.shop.

We will investigate the issue with the relevant delivery provider and, where appropriate, arrange a suitable resolution in accordance with your statutory rights.

Customers should not assume that contacting the delivery provider directly removes Alora's responsibility to assist with an order.

8. Customs and Import Charges

For international orders where applicable, customs duties, import taxes or other charges imposed by the destination country may apply.

Where such charges are legally payable by the customer, they are the customer's responsibility unless we expressly state otherwise at checkout.

9. Delivery Rights

We aim to deliver orders within the estimated timeframe communicated to you.

Where a specific delivery date or period has been agreed, we will make efforts to meet it.

Nothing in this Shipping Policy limits your statutory rights under UK consumer law. For online purchases, UK law generally requires goods to be delivered within 30 days unless a different delivery period has been agreed with the customer.

10. Contact Us

If you have any questions about shipping or the delivery of your order, please contact us:

Email: support@alorastore.shop

We will be happy to assist with your enquiry.