Frequently Asked Questions
How long does shipping take?
We aim to process orders within 1-2 business days. Delivery typically takes 5-10 business days depending on your location. You'll receive tracking information as soon as your order ships.
Do you offer free shipping?
We offer free shipping on orders over £40. Shipping costs are calculated at checkout for smaller orders.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking link via email. You can also track your order anytime using our Track Order page.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll guide you through the process.
What if my item arrives damaged?
If your product arrives damaged or defective, please contact us within 48 hours with photos and we'll resolve it as quickly as possible.
How can I contact customer support?
You can reach us at support@alorastore.shop and we aim to respond within 24 hours.